Open Days

Privacy Policy

Your privacy is important to us.

We don’t ask for your personal information unless we truly need it.

It is Brookhouse’s policy to respect your privacy regarding any information we may collect from you across our website, https://www.brookhousetraining.com.

Log Data

We log general information about your browser whenever you visit our website. This information may include your computer’s Internet Protocol (IP) address, your browser type and version, the pages you visit on our site, the time and date of your visit, and the time spent on each page.

Like most website operators, we collect this data to better understand how our visitors use our services, and how we may improve your experience of our website in future. We do not share data specifics publicly, but may disclose aggregated and anonymised versions of this information, eg. in website usage trend reports.

Personal Information

We may ask you for personal information, such as your name, email, address, contact details and payment details. We collect only the personal information relevant to providing you with a service, and use your information only to ensure the fulfilment of this service. You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services without this information.

We will only retain personal information for as long as necessary to provide you with a service.

Cookies

We use “cookies” to collect information about you and your activity across our site. A cookie is a small piece of data that our website stores on your computer, and accesses each time you visit so we can understand how you use our site and serve you content based on preferences you have specified.

If you do not wish to accept cookies from us, you should instruct your browser to refuse cookies from our website, with the understanding that we may be unable to provide you with some of your desired service without them. This policy covers only the use of cookies between your computer and our website; it does not cover the use of cookies by any advertisers.

Third-Party Services

We may employ third-party companies and individuals on our websites – for example, analytics providers and content partners. These third parties have access to your personal information only to perform specific tasks on our behalf, and are obligated not to disclose or use it for any other purpose.

Security

We take security seriously, and do what we can within commercially acceptable means to protect your personal information from loss or theft, as well as unauthorized access, disclosure, copying, use or modification. That said, we advise that no method of electronic transmission or storage is 100% secure, and cannot guarantee the absolute security of your data.

Links to Other Sites

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot assume responsibility for their treatment of your personal information. This privacy policy only covers our website and privacy practices.

Changes to our Privacy Policy

At our discretion, we may change our privacy policy from time to time. Your continued use of this site after any changes to this policy will be regarded as acceptance of our practices around privacy and personal information.

Business Transfers

If we or our assets are acquired, or in the unlikely event that we go out of business or enter bankruptcy, we would include user information among our assets transferred to or acquired by a third party. You acknowledge that such transfers may occur, and that any parties who acquire us may continue to use your personal information according to this policy.

Cookie Policy

We use cookies to help us improve your experience of our website, https://www.brookhousetraining.com. This cookie policy is part of our privacy policy, and covers the use of cookies between your device and our site. We also provide basic information on third-party services we may use on our website, who may also use cookies as part of their service, though they are not covered by our policy.

If you do not wish to accept cookies from us, you should instruct your browser to refuse cookies from our website, with the understanding that we may be unable to provide you with some of your desired content and services.

At our discretion, we may change our privacy policy at any time. Any changes will be reflected here, so we encourage you to visit this page regularly. We will also notify our registered users of updates to our policy. Your continued use of this site after any changes to this policy will be regarded as acceptance of our cookie practices as described.

What is a cookie?

A cookie is a small piece of data that a website stores on your device when you visit, typically containing information about the website itself, a unique identification number that allows the website to recognise your web browser when you return, additional data that serves the purpose of the cookie, and the lifespan of the cookie itself.

Cookies are used to enable certain features (eg. logging in), to track site usage (eg. analytics), to store your user settings (eg. timezone, notification preferences), and to personalise your content (eg. advertising, language).

Cookies set by the website you are visiting are normally referred to as “first-party cookies”, and typically only track your activity on that particular site. Cookies set by other sites and companies (ie. third parties) are called “third-party cookies”, and can be used to track you on other websites that use the same third-party service.

Types of cookies and how we use them

Essential cookies

Essential cookies are crucial to your experience of a website, enabling core features like user logins, account management, shopping carts and payment processing. We use essential cookies to enable certain functions on our website.

Performance cookies

Performance cookies are used in the tracking of how you use a website during your visit, without collecting personal information about you. Typically, this information is anonymous and aggregated with information tracked across all site users, to help companies understand visitor usage patterns, identify and diagnose problems or errors their users may encounter, and make better strategic decisions in improving their audience’s overall website experience. These cookies may be set by the website you’re visiting (first-party) or by third-party services. We use performance cookies on our site.

Functionality cookies

Functionality cookies are used in collecting information about your device and any settings you may configure on the website you’re visiting (like language and timezone settings). With this information, websites can provide you with customised, enhanced or optimised content and services. These cookies may be set by the website you’re visiting (first-party) or by third-party service. We use functionality cookies for selected features on our site.

Targeting/advertising cookies

Targeting/advertising cookies are used in determining what promotional content is more relevant and appropriate to you and your interests. Websites may use them to deliver targeted advertising or to limit the number of times you see an advertisement. This helps companies improve the effectiveness of their campaigns and the quality of content presented to you. These cookies may be set by the website you’re visiting (first-party) or by third-party services. Targeting/advertising cookies set by third-parties may be used to track you on other websites that use the same third-party service. We use targeting/advertising cookies on our site.

Third-party cookies on our site

We may employ third-party companies and individuals on our websites — for example, analytics providers and content partners. We grant these third parties access to selected information to perform specific tasks on our behalf. They may also set third-party cookies in order to deliver the services they are providing. Third-party cookies can be used to track you on other websites that use the same third-party service. As we have no control over third-party cookies, they are not covered by Brookhouse’s cookie policy.

Our third-party privacy promise

We review the privacy policies of all our third-party providers before enlisting their services to ensure their practices align with ours. We will never knowingly include third-party services that compromise or violate the privacy of our users.

How you can control or opt out of cookies

If you do not wish to accept cookies from us, you can instruct your browser to refuse cookies from our website. Most browsers are configured to accept cookies by default, but you can update these settings to either refuse cookies altogether, or to notify you when a website is trying to set or update a cookie. If you browse websites from multiple devices, you may need to update your settings on each individual device.

Although some cookies can be blocked with little impact on your experience of a website, blocking all cookies may mean you are unable to access certain features and content across the sites you visit.

kkk kkkkkk kkk
15:43 07 Jul 24
Stop thinking about doing the course and get it done.I was a hgv driver for over 15 years no experience in plumbing and gas and was threatening to do the course for a while just wish I had done it sooner.Please don't think u can just attend and pass coz u can't. If u put the work in and study u can pass and succeed. There was times on the course I was thinking how am I going to pass this and wish I hadn't of started it. But after the placement and studying it all sinks in trust. My tutor Chris is a top guy helped with anything I don't understand. Placement was very good I got took on straight away after passing my acs. It took me all in 6 months so it can be done. So it's been just over a year now that I've been employed, the company I work for have paid me to do cookes/fires/Lpg all qualified now. Also I have been doing some jobs of my own aswell. Get it done 5 STAR 100%
Michael GreenwoodMichael Greenwood
11:03 26 Jun 24
I left the Royal Marines after 15 years, having only ever known one employment. The gulf between careers seemed massive.Brook house bridged that gap perfectly. The staff all have a genuine investment in your success.The training and facilities are excellent and leave you well prepared for what you will encounter on site.The work placement was brilliant and selected with care to put you in a strong position to complete your portfolio and ACS.Upon completion Brook house provided advice and support to help me find employment…. 3 days later I was employed.I can’t thank the team enough…well worth it !!
Daniel CroftDaniel Croft
18:57 23 May 24
Can't fault this place at all. It was a great place to learn, the tutors were very knowledgeable and patient. It is a fast paced course especially if you have no previous plumbing/gas experience, but if you take their advice to revise and read the books provided it makes it a lot easier to take it all in.My placement was a bit up and down. My placement was cancelled at the last minute but BTC had set me up with another but this could only be for a month. During that month BTC had kept on it and arranged a permanent placement who I am now fully employed with. Cheers Tim. When on placement I needed to get in contact with my tutor for a couple of questions. He was easy to get hold of and was happy to help. Cheers John.All in all I am very happy that I chose Brookhouse and would recommend to anyone.Thank you all at BTC
Ben AndrewBen Andrew
11:41 18 May 24
Best decision I've made with my life.I qualified in around 7 months and got a job with British Gas immediately after passing. The instructors were great, really knew their stuff.Portfolio jobs were marked off by staff usually within a week. Guaranteed placement was good but there were a few issues such as not doing enough gas jobs but it was sorted by brookhouse.£7,000, leaving a job and 6 months unpaid training is a big decision to make. It paid off massively for me. I've now got a career I love, a large payrise and a job I enjoy.A few tips-Study hard, it's a fast paced course.-Have a plan of what you want too do after, I'd recommend employment after. 6 months isn't enough to go self employed I feel.-worth getting accommodation so you can focus on course.
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